FAQ
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay.
Can I modify or cancel my order?
Yes, but only within 2 hours of placing your order. Please contact us as soon as possible at info@novella-label.com
How long does order processing take?
Your order will be processed within 1-3 business days.
How long does shipping take?
Delivery typically takes 5-7 business days.
What are the shipping costs?
We offer free shipping on all orders.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can also check our page ''TRACK YOUR ORDER'' and fill in the tracking number.
What is your return policy?
You may return items within 30 business days.
Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer.
Do you have any further questions? Please feel free to contact us, we are here for you!
Company Name: Novella Label
Registration Number: 99027054
VAT Number: NL868755758B01
Business Address: Terletdreef 3, Nootdorp, 2631MS, The Netherlands
E-mail: info@novella-label.com
Phone: +31614049831
Monday - Friday: 9:00 AM - 5:00 PM GMT & Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours