Refund policy

You have 30 working days to return an item.

Returned items must be unused, undamaged, and in their original packaging.

To initiate a return, please send an email to info@novella-label.co.uk

The costs for the return shipment are at your own expense.

Once we have received your return, it will take 10 working days for your refund to be processed. Refunds will be issued via the original payment method.

Would you like to exchange an item for a different size or colour? This is possible.

You can cancel an order within 2 hours of placement.

Company Details

Customer Service

  • Monday - Friday: 9:00 AM - 5:00 PM GMT

  • Saturday and Sunday: 10:00 AM - 4:00 PM GMT

  • Average response time: within 24 hours