Payment Policy

At Novella Label, we aim to make checkout simple, secure, and effortless, so you can focus on choosing the styles you love.

Accepted Payment Options: We currently accept the following payment methods for online purchases:

• Visa

• Mastercard
  

• American Express

• UnionPay

• Apple Pay

• Google Pay
  

All payments are processed in GBP using encrypted checkout systems to protect your personal and financial information.

Payment Security: Your privacy and security are important to us. Our website is protected by SSL encryption and works with trusted payment providers. Payment details are processed securely, and card information is never stored on our servers.

Charges & Authorizations: Your selected payment method is charged immediately after checkout. In some cases, a temporary authorization may appear before the final charge is confirmed.

Payment Issues: If you experience any issues during checkout, please verify that your billing information matches the details held by your payment provider. If you need further assistance, contact us at info@novella-label.com

Fraud Prevention: To maintain a secure shopping environment, all transactions are subject to verification. If any unusual activity is detected, we may contact you to confirm your order before processing.

Company Details

• Company Name: Novella Label
• Business Address: Terletdreef 3, Nootdorp, 2631MS, The Netherlands
• E-Mail: info@novella-label.com
• Phone: +31614049831

Customer Service

• Monday - Friday: 9:00 AM - 5:00 PM GMT

• Saturday and Sunday: 10:00 AM - 4:00 PM GMT

• Average response time: within 24 hours